Frequently Asked Questions

Everything you need to know about shopping with Cole Haan Europe.

Which countries in Europe do you ship to?

We currently offer shipping to most countries within the European Union, as well as the UK, Switzerland, and Norway. Detailed shipping timelines and costs are calculated at checkout based on your specific location.

What is your return policy for European orders?

We offer a 30-day return policy from the date of delivery. Items must be in their original, unworn condition with all tags and packaging intact. Please note that return shipping fees may apply depending on your region.

How do I determine my correct size in Cole Haan footwear?

Cole Haan shoes generally run true to size, but we recommend consulting our sizing guide which provides conversions between US, UK, and EU measurements to ensure the perfect fit for your chosen style.

Are duties and taxes included in the final price?

For orders within the European Union, VAT is included in the price. For non-EU countries like the UK or Switzerland, duties and taxes are calculated at checkout so there are no hidden fees upon delivery.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Klarna for flexible financing in select regions.

How can I track my order once it has shipped?

Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.